Service-Based Refunds
- Since our services are custom-tailored, refunds are governed by the stage of project completion:
Before Work Begins:
- Full refund minus any payment processing fees (if applicable).
After Initial Work (Discovery or Design Phase):
- 50% refund if cancellation occurs before significant development or marketing execution.
After Project Development or Execution Begins:
- No refund will be issued once major phases (such as coding) have started or been delivered.
Change of Mind
- We do not offer refunds if you simply change your mind after purchasing a service. We encourage clear communication during the consultation phase to avoid misunderstandings.
Service Delivery Issues
- If we fail to deliver the agreed-upon service as per our contract or scope of work, you are eligible for either
- If we fail to deliver the agreed-upon service as per our contract or scope of work, you are eligible for either
- Corrective services at no additional cost.
Third-Party Tools and Licensing
- Any payments made for third-party tools, plugins, platforms (such as hosting, CMS licensing, paid ads) are non-refundable as these are billed directly to external vendors.
Refund Process
- To request a refund, please email to the customer support within 3 business days of the issue.
- Refund requests must clearly state the reason and include any supporting documentation.
- Approved refunds will be processed within 14 business days to the original payment method.
No Guarantees
- Due to the nature of digital services, we do not guarantee specific results such as sales, website traffic, or search engine rankings.
Need help or have questions?
- Contact us at support@thelincolnmedia.com or call us via the number listed on our website.
